T&Cs

318 Ceramics

Booking Conditions and T’s & C’s

318 Ceramics hope you enjoy your pottery experience with us. Our aim is to support your learning, whilst creating work in a healthy, inclusive, fun-filled and respectful studio space. We always try to welcome students on an informal and friendly basis, but in certain areas we have strict guidelines for the studio to be a safe and comfortable environment for everyone.

Please ensure you have read, understood and accepted these Terms & Conditions before you book a class, workshop or course.

Contract of Sale

Completion of our booking process and making a deposit or full payment constitutes your understanding and acceptance of our terms and conditions and thus forms your contract with 318 Ceramics.

No animals other than assistance dogs are permitted on 318 Ceramics’ premises.

No illegal substances or glass bottles are permitted on 318 Ceramics’ premises.

Strictly no trading is allowed on 318 Ceramics’ premises without the prior written consent of 318 Ceramics.

Eligibility

Our courses are open to everyone who is 18 years old or over.

Payment

Classes are paid for termly and we do require you to commit to a whole term of classes.

Payment of the full class, workshop or course fees is made in advance and should be made at the time of placing a booking. It is not normally possible to attend unless full payment has been received.

Classes, workshops and courses are not confirmed until full payment has been received

We accept payment by BACS, please pay any fees to:

All payments should be made online by via our website or by Bank transfer to:

Lloyds Bank

Account 40443168

Sort Code 77-29-18.

Unfortunately, places cannot be reserved without payment.

Class, workshop or course fees includes tuition, but does not include materials and firing costs. This is subject to an extra charge, which covers the cost of electricity, clay and glazes.

Cancellation for Workshops

Cancellations must be made in writing, by post or email. Cancellations will be subject to the following fees:

Cancellations We require 28 days notice for a full refund.

If the participant fails to attend any class workshop or course on the day, the full course, including the fee is non-refundable and non-transferable. A substitute attendee may be named at any time before the class or workshop at no additional cost.

Transfers

Requests to transfer to an alternative class must be made in writing by email.

Workshop transfers must be made 28 days before the event.

However, all transfers are subject to availability and 318 Ceramics is not obliged to ensure suitable alternatives are available.

Missing Classes

We do not refund or re arrange any missed classes for any reason.

Please try to swap with another student if you can do so

Studio Closure

If the studio is forced to close due to factors outside of our control such as severe weather conditions, force majeure, or an infectious disease such as Covid-19 the trustees will look at each situation, case by case.

Content

318 Ceramics reserves the right to change the content, timing, date, venue or teacher of any class, workshop or course in order to provide a high-quality service or where it is necessary for reasons beyond our control.

318 Ceramics reserves the right to cancel a class, workshop or course up to and including the date of the class, workshop or course if insufficient bookings have been received, and will strive to give as much notice of this as possible.

Individuals booked onto a cancelled class, workshop or course will be given the option of a full refund or of rescheduling to a future class, workshop or course date. 318 Ceramics will not be liable for any losses or expenses arising from amendments to the class, workshop or course or cancellations.

Conduct and Exclusion

Disruptive or abusive behaviour will not be tolerated. Users of 318 Ceramics and our facilities must be always respectful and courteous and follow our t’s & c’s set out in this document. Inappropriate behaviour will not be tolerated, and we reserve the right to exclude any person from the studio at any time, if their behaviour in our opinion is deemed disruptive, inappropriate, dangerous or causes (or has the potential to cause) offence, harm or injury. Classes are the enjoyment for everyone involved therefor we also reserve the right to remove or transfer students, participation is entirely at our discretion.

Students must adhere to our code of conduct and follow the tutors’ reasonable instructions; this includes but is not limited to:

  • not sharing personal views on certain sensitive subjects that could cause offence
  • all learners are responsible to ensure they are medically fit to attend our classes and workshops, including any physical restrictions.

Health and Safety

All users of the studio do so at their own risk with awareness of the inherent hazards of a pottery studio environment. e.g., the presence of dust and oxides.

318 Ceramics takes a serious approach towards health and safety for the sake of all tutors, technicians and students., which include, but are not limited to, use of sharp tools and sharp edges, exposure to toxic materials, the dangers of using materials and equipment at high temperatures, and the risks associate with breathing dust.

Most ceramic materials (clay and glazes) are made from finely ground minerals and if not handled correctly can pose a general respiratory risk. Students should be supervised when using spray or “bubble” methods for all application of slips, oxides and glazes.

Clays and glazes other than those provided by 318 Ceramics shall not be used in the studio to avoid contamination of surfaces and equipment, without prior permission from the tutor.

Students must comply with all health and safety instructions always, given by staff.

Students are required to keep all surfaces clean of clay and glaze materials and to wet clean with a sponge or mop all areas including the floor around their work area thoroughly before completing their class. This also minimizes the risks to students caused by breathing in clay and dust.

In the interests of safety and hygiene, no crockery, glass or food are permitted in the studio working areas and except for guide dogs, no pets are permitted in the studio buildings.

Fire exits, which are clearly marked, are there in the interests of safety and students must not interfere with these exits for any reason. In the event of a fire, students are asked to make their way to the nearest available exit.

If you are pregnant or have a heart pacemaker fitted and are throwing on the wheel, please inform us and seek advice from your health care professional, before attending a workshop or class.

Smoking is forbidden in the Studio.

Technical issues and breakages

318 Ceramics will try to ensure that experienced and trained staff are the only people who will handle and fire your ceramic work. However, by the very nature of ceramics, especially within a teaching studio, there is always a risk of technical failure, occasional technical errors and breakages for which we cannot be held in any way responsible.

Prolific Makers

Occasionally we will have a student who is a prolific maker, especially on the wheel, the studio is not equipped to handle this load on kilns and storage. We do not want to cap people’s creativity and we also try to ensure fairness when firing students’ work, therefore large volume makers are discouraged, please contact us if you have a large project and we will look at it on a case-by-case basis.

Collection of Works

We recommend you collect your finished work as soon as possible after your class, for one off workshop 4-6 weeks, this helps to keep our storage area clear, which helps to avoid damage. If finished ceramic work is not collected within 1 months after the end of the class, workshop or course we will sadly have to dispose of it.

Arriving at the studio

We generally open the doors 5 minutes before each class is due to start. Please do not turn up too early as you may have to wait outside for the tutor to open the studio.

Studio Clean-up and finishing on time

All working areas and tools must be cleaned after use. The last 10 minutes of all classes and workshops are dedicated to cleaning worktables, floors, tools, and other equipment for each individual student’s work area. This is a communal studio, and its cleanliness depends on everyone doing their part.

Environment and Recycling

We try to run as a zero-waste studio. All materials are reused or recycled wherever possible. Please respect clay, glaze and glazing materials and refer to your tutor or technicians for handling guidance.

Please ensure that the correct bins are used when disposing of any materials.

Data Protection

Any personal information you give to us will be processed in accordance with the Data Protection Act 1998. We will use the information to process your booking, to provide the class, workshop or course and to inform you about similar classes, workshops or courses which we provide, unless you tell us that you do not want to receive this information. Any personal data you provide will be held in computer storage.

Images for promotional purposes:

318 Ceramics has the right to take and use images of you as an attendee, of any class or event, for the purposes of promotion via web site, Instagram or other medium for the benefit solely of the said business, you consent to be filmed, photographed or recorded for television, radio, webcast and other public broadcast and/or for any video or DVD as part of the audience and/or by on-site CCTV cameras and recordings for security purposes. Please inform us if you do not wish us to use any images of you

Copyright

Copyright relating to any event materials provided remains the sole property of 318 Ceramics. All training and reference materials and equipment provided by 318 Ceramics for use in connection with any event are provided for the exclusive use of the named attendee alone and must not be copied in whole or part.

Parking

We do have limited parking on site

Personal property

Learners are responsible for personal property and equipment whilst on the premises. 318 Ceramics will not accept responsibility for damage caused to, loss or theft of learners’ property or vehicles. Admission is at the attendee’s own risk, 318 Ceramics will not be held liable for any losses, injuries, damages sustained at an event, class or workshop. If the cause if due to the negligence or the unforeseen actions of other patrons or third parties.

Safeguarding

318 Ceramics is committed to good practice in vulnerable adult and child protection and contributes to the identification, referral and assessment of a child, young person or vulnerable adult in need who may have suffered, be suffering or who is at risk of suffering significant harm. Should anyone have any concerns please raise these immediately with your tutor or a member of staff. If you wish to email the trustees directly, please address for their attention to info@318ceramics.co.uk

COMPLAINTS PROCEDURE

Should anyone wish to raise a complaint please raise them initially with your tutor or a member of staff.

If you wish to email the trustees directly, please address for their attention to info@318ceramics.co.uk 

Please ensure you have read and understood these Terms and Conditions. By attending your class or workshop, it is deemed you have read, understood and accepted.

318 Ceramics, Units 11-13, Coxbridge Farm, West Street, Farnham GU9 7AS